Our opportunity

We have a great opportunity for an experienced Customer Service Technician to join our Auckland team. The primary purpose of this position is to resolve hardware and network connectivity issues, including completion of preventative maintenance, doing so professionally, efficiently and effectively.
Responsibilities include:

• Installation of MFD's including setup of device drivers across multiple OS types.
• Providing quality and timely preventative maintenance and repairs to our client base of MFD's.
• Providing and maintaining a high level of performance
• Providing high level of customer satisfaction directly to internal and external customers
• Monitoring and managing stock levels of assigned inventory accurately

Our requirements
To be successful in this role, you will need to work effectively with customers and Toshiba team members across multiple departments and at various levels. Therefore, sound interpersonal skills, strong customer service orientation and a commitment to the Toshiba Values will ensure success.
Skills and experience required:

• Proven experience in the installation & configuration of MFD's in various OS environments
• Demonstrated experience servicing MFDs including networking
• Excellent customer service skills
• Good verbal and written communication skills
• Technical aptitude / troubleshooting skills & the ability to learn concepts quickly
• Basic computer skills & experience using a field service system
• A current & valid driver's license is essential
• Must have current ESTA license

Our company
Toshiba Australia's Electronic Imaging Division (EID) is growing. We're expanding beyond our traditional Multi-Function Devices (MFDs) to provide our customers with innovative solutions that improve efficiency and effectiveness in their business operations.
Our culture
We'll be offering a unique culture, one that enjoys the benefits of a large global technology corporation whilst concurrently having a strong commitment to our people. We acknowledge that it's our team of passionate employees who make Toshiba as successful as it is today.
Our benefits
To attract the best, we offer a competitive salary package which includes additional superannuation benefits, product discounts, salary sacrifice, discounted healthcare plus many more.
If you are looking to achieve a better quality of life, make Toshiba your next move and apply today. Applications close on the Monday, 14 October 2019.
Committed to People. Committed to the Future. Toshiba.
No agencies please, Toshiba Australia has a preferred supplier agreement in place. Toshiba is not responsible for any fees related to unsolicited resumes. All candidates must have unlimited work rights in Australia.